TERMS & CONDITIONS

Brought to you by Santapark Arctic World

Applies to all bookings except for hotel room reservations. The same terms and conditions also apply to customers making bookings via other channels. For terms and conditions of hotel room reservations, please refer to Arctic TreeHouse Hotel webpage.

Prices and descriptions

Prices of every program include value added tax (VAT). The minimum participant amount is 2 adults. Pick up and return transfers are included for those staying in SantaPark Arctic World, or other hotels within 10 km from SantaPark Arctic World.

Information concerning time spent on the sled on husky programs are given for information purpose only and can’t be considered contractual. Time spend on the sled may vary according to snow and ice condition, weather condition and aptitude of the participants and dogs.

Language used for guiding and during all services is English if not otherwise stated or agreed.

We reserve the right to possible price changes, duration and ways of transportation without prior notification. This also applies to cases in which the weather conditions are disadvantageous.


Reservation

Reservation received by SantaPark Arctic World is considered as confirmed upon reservation confirmation sent by SantaPark Ltd. to the consumer. Payment options will be presented to you by hotel concierge and/or reception, or in case of reservations are made on the spot, during the booking process.

All bookings should be done the latest 24h prior to program with a full payment of 100%.

Information Required for Booking: Guests’ full name, number of participants, ages of children, nationality, mobile phone number and hotel name, special diets/allergies, possible illnesses and pregnancy are required for booking.


Change and Cancellation

For changes and/or cancellations, please inform via email to info@prosanta.fi, refer to your booking number and last name that marked on your voucher. Changes and/or cancellations inquiry shall be made no later than one day (24h) prior to departure of safari within office hours in Finland (8:00-16:00). The requested changes and/or cancellations are subject to the written approval of SantaPark Ltd.

Total cancellation of weekly departure reservations: 7-3 days prior to safari departure – cancellation fee – 30 euro; 3-1 days prior to safari departure – 50% of the total amount; less than 24 hours prior to safari departure or NO SHOW - 100% of the total amount. First deposit is always non-refundable if applicable due to previous pre-payment agreements.

Total cancellation of private program reservations: 5-1 days prior to private program departure - 50% of the total amount; lest than 24 hours prior to private program departure or NO SHOW – 100% of the total amount.

Reservation will be fully refunded in case of illness, providing that a medical certificate sent to SantaPark Arctic World within two days from the cancellation date.


Snowmobile safaris

Please note, the driver of a snowmobile has to be at least 18 years old and hold a valid A or B driver’s license (i.e. car or motorbike). All snowmobiles are insured, but the maximum amount of liability for damage caused to the snowmobile is 900 €


Pregnant women

Pregnant women should not use the snowmobile or the sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful. If the program requires special organization (e.g. additional transport), SantaPark Ltd. shall not be responsible for the possible extra costs.


Aurora safaris and activities

The Auroras are an unpredictable natural phenomenon, our safaris and activities in evening are made to give you the chance to observe them, but we cannot guarantee that they will appear. The activity experience remains the main idea and aurora is an added value to it.

For floating program, the minimum participant’s height is 140 cm.


Photos and videos

SantaPark Arctic World reserves the right to use any photograph/video taken at safaris/ tours organized by the SantaPark Arctic World or its trusted subcontractor without the expressed written/oral permission of those included within the photograph/video. SantaPark Arctic World or its trusted subcontractor may use the photograph/video in publications or other media material produced, used or contracted by the SantaPark Arctic World including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. Any person desiring not to have their photo taken or distributed must contact info@prosanta.fi in writing of his/her intentions and include a photograph. SantaPark Arctic World will use the photo for identification purposes and will hold it in confidence. Any person or organization not affiliated or subcontracted with SantaPark Arctic World may not use, copy, alter or modify SantaPark Ltd.’s photographs, graphics, video or other, similar reproductions or recordings without the advance written permission of an authorized designee from SantaPark Arctic World.

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