SantaPark - Frequently Asked Questions

Frequently Asked Questions

Brought to you by Santapark Arctic World

FREQUENTLY ASKED QUESTIONS ABOUT SANTAPARK

When is SantaPark open?

SantaPark is open during winter and summer seasons. You can always check our exact opening dates and hours from the overview page. Occasionally we are open for special events outside of our regular opening hours. 

 

How do I purchase an entrance ticket to SantaPark?

Entrance tickets can be purchased online on this website or on arrival at the SantaPark ticket booth. We accept the following debit and credit cards: Visa, Visa Electron, Maestro, Mastercard, American Express and Diners Club. 

 

How much does the taxi ride to SantaPark cost?

The taxi ride from Rovaniemi city center to SantaPark costs approx. 20 euros.

 

Are there some days when SantaPark has a lot of visitors?

Yes, especially during the winter season some of the days can get quite busy. We do our best to forecast the very busy days and will have the information available on our website. 

 

Is it cold in Santa’s Home Cavern?

SantaPark is an indoor Christmas theme park, so no need to worry about getting cold here! You will get by just fine in your regular indoor clothes. You can store your winter clothes at the self-service cloakroom next to the ticket booth.

 

Can I take a photograph of Santa Claus using my own camera?

Of course! You can take as many photos as you want with your own camera. If you wish, you can also buy an official photograph of yourself with Santa in his office.

 

Can animals be brought to SantaPark?

We love all our animals friends, but unfortunately they are not allowed inside the cavern. However, guide dogs are more than welcome to accompany their owners.

 

Can I smoke in SantaPark?

Smoking is prohibited in all indoor areas of SantaPark.

 

Are there first aid facilities in SantaPark?

Yes, SantaPark has a first aid room. If first aid is needed, please contact any of the Elves.

 

How are mobility restrictions taken into account in SantaPark?

SantaPark has wide corridors with flat floors, and our toilets are easily accessible and spacious. Almost all of our activities are accessible with zero to only a few steps, and our Elves are always happy to offer their assistance whenever it is needed. However, our Angry Birds activity area is located on the second floor, and unfortunately it is accessible only through a staircase. 

We do not have a separate parking area for our mobility-restricted guests, but you are welcome to drive to the main entrance on your arrival and departure. However, during your visit, please leave your car in our parking area.

 

Is it possible to borrow a wheelchair in SantaPark?

Yes, we have wheelchairs. The Elves in the ticket booth are happy to provide you with more information.

 

Does SantaPark have a lost and found department?

Yes, lost and mislaid items are collected from the cavern daily. If you notice any of your belongings missing during your visit, please contact the Elves at the Post Office or the ticket booth. After your visit, you can email us at info@santapark.com or contact our call center at +358 600 301 203 (1.50 €/min+local charge).

 

Do you have pushchairs in SantaPark?

Yes, we offer pushchairs for our guests. You can borrow one for the day for a 30€ deposit.

 

Are there baby changing facilities in SantaPark?

Yes, there are two baby changing facilities at SantaPark, one by the ticket sales booth and one by the Undercrossing of the Arctic Circle.

How have food allergies been taken into account at Kota Café?

In addition to serving a range of gluten-free and milk-free products, Kota Café also serves delicious food that does not contain eggs or nuts. The lunch menu always includes a vegetarian option.

Does SantaPark provide accommodation?

Arctic TreeHouse Hotel is located right next to SantaPark. You are also welcome to visit our Rakas Restaurant & Bar, located in the hotel main building. For more information, please visit: www.arctictreehousehotel.com.

 

Tarvantie 1
96930 Arctic Circle, Finland
☏ +358 600 301 203 (1.5€/min+local charge)
✉ info@santapark.com

 

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About Santa Claus

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DO YOU KNOW ABOUT SANTA CLAUS?

How old is Santa Claus?

When we asked Santa this question, he thought for quite a while before replying: Do you know, I’m not even sure myself. Once I tried to sit down and think how many Christmases I could remember, but once I had got to about 364 Christmases I fell asleep in my very comfortable rocking chair.

 

How long is the beard of Santa Claus?

The length of Santa’s beard varies according to who measures it. The most recent measurement was conducted by the Head Professor Elf who used his right foot to make the measurements, and the dimensions were found to be three feet and a few sticking out hairs! In order to make sure Santa’s beard stays handsome and bushy, the elves have established Santa’s very own Elf Barber Shop. Taking good care of Santa’s beard is quite a task indeed; just keeping the beard curly requires hard work done by a dozen elves!

 

How Tall is Santa?

Santa’s height varies according to what he is doing at the time. Santa is much shorter when he wanders the fell hillsides to pick berries or talk with small children, and he’s much taller when he is looking out to the horizon or staring at the starry skies. However, one thing we do know for certain: Santa Claus is taller than the tallest elf, but shorter than the oldest, grandest pine trees of Lapland.

 

What is the favorite place of Santa Claus?

Santa Claus has a number of places all over the world that he loves dearly and visits often, and places where he has established his own bases. Nevertheless, his only true home is located in Finnish Lapland at Korvatunturi (Ear Mountain).

 

What is the favorite food of Santa Claus?

This question is not very hard to answer: Santa Claus believes that the best food in the whole world is naturally the Christmas Porridge prepared by Mrs Claus! The recipe for the porridge is top secret, and no-one but Mrs Claus actually knows the secret recipe. The Wisdom Elves did, however, reveal one of the secret ingredients for the porridge: A spice called “Where’d-I-put-it?”

 

What is the Ear Mountain?

Korvatunturi is a fell rising to a height of 483 metres in Finnish Lapland. Its name in Finnish means Ear Mountain due to the three large ears on its summit. These ears function a little bit like satellites sucking all the dreams and wishes of adults and children alike into the mountain. A secret office is located deep within Korvatunturi for processing these dreams and wishes. This is the place where the Wish, Hope & Desire Elves receive the transmissions of dreams and wishes and forward them on to Santa Claus, Mrs Claus and the elves working in the workshop. Korvatunturi is also Santa’s home: this is why its secret tunnels can only be accessed by Santa Claus, Mrs Claus and the elves.

 

Who is Mrs Claus?

Santa Claus and Mrs Claus have known each other well before the first fells formed in the Lappish wilderness. Mrs Claus also lives at Korvatunturi and her job is to keep the entire Korvatunturi running while Santa and the elves concentrate on their own important tasks. Mrs Claus can also be met in the Municipality of Savukoski to which Korvatunturi belongs, where she has her own cabin.

 

How Santa Travels at Christmas?

The answer to how Santa manages to distribute so many gifts in such a short time is one of the world’s most closely guarded Santa secrets. We can reveal that the differences in time zones and the speed of Santa’s reindeer play a part. Furthermore, children in different parts of the world receive gifts on different days starting from the birthday of Saint Nicholas through to the Epiphany. The ultimate answer has something to do with the Magic of Christmas, and no-one but Santa Claus actually knows the secret.

 

How does Santa Claus' Sleigh and Sledge work?

The sledge pulled by a reindeer is Santa’s main form of transportation. It has been made in the same way the ancient Laplanders used to make their sledges. The Laplanders got the idea for the sledge by following the activities of the beaver that when building its winter nest (called a lodge). The beaver holds onto large bunches of aspen twigs used to build the lodge and lies on its back while another beaver pulls it along.
The sledge is no good for carrying all the gifts though. This is when Santa has to use his sleigh. The sleigh is made with the same old methods as the sledge, but it is a lot larger and a number of reindeer are needed to pull it. The number of reindeer needed to pull the sleigh depends how heavy the load is.

 

What Santa Does in His Time Off?

Santa Claus takes his holidays in the summertime! This is a time when he relaxes by wandering the forests and fells picking berries or fishing. Santa Claus also enjoys gold panning at his very own secret gold claim accompanied with his Golden Elves. His favourite hobby is definitely reading: even as we speak he is reading ten books at the same time.

 

What is the connection between reindeer and Santa Claus?

Without a doubt, Rudolf the Red-Nosed Reindeer is the best-known of all Santa’s reindeer. Rudolf is easily spotted during Christmastime due to his glowing red nose. Of course Rudolf is only one of Santa’s reindeer, as a number of reindeer are needed to pull the gift sleigh. At some stage in life, each of Santa's reindeer learn to fly at the Rudolf Red Nose Flying School. However, they only fly at Christmas and when conducting test flights. The reason for this is that only Christmastime has sufficient magic to make flying possible. During other times the reindeer graze in the wilderness of Lapland.

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