Where is Santa Claus Secret Forest and how can we get there?
Santa Claus Secret Forest – Joulukka is located approx. 16km away from Rovaniemi and you can visit it only upon preliminary reservation. All our experiences include return transfers from the selected hotels in Rovaniemi (pick-up and drop-off from/to the same location).
When is Santa Claus Secret Forest open?
Our Weekly Group Programs are available on dates specified in our pricelists and online shop. Most of the Private Programs are available all year around at the time convenient for you and available for booking. When booking a Private Program, please contact our customer service for assistance: firstname.lastname@example.org.
What is the difference between Weekly Group Programs and Private Programs?
Group Programs are experiences shared by multiple families, whom we collect from specific pick up points around Rovaniemi. There can be 2-60 participants per experience depending how many people have purchased places for that program. Private Programs are organized for one family / party exclusively guaranteeing that way full attention of the elves and allowing more customisation. When booking a private program, please contact our customer service for assistance: email@example.com.
How can I book my visit to Santa Claus Secret Forest?
Weekly Group Programs can be purchased from our online shop or by contacting our customer service. If you would like to have your Christmassy experience a bit more magical and have a Private Program, please contact our customer service for assistance: firstname.lastname@example.org.
Does my Christmassy experience in Santa Claus Secret Forest include entrance tickets to SantaPark as well?
As Santa Claus Secret Forest and SantaPark are two different attractions, your booked program in Santa Claus Secret Forest doesn’t include entrance tickets to SantaPark. However, we would be delighted to see you also in the SantaPark - home cavern of Santa Claus! Do not hesitate to check out all the information about the location and book tickets from here.
Are transfers included from my accommodation to Santa Claus Secret Forest?
All of our experiences include return transfers from the selected hotels in Rovaniemi (pick-up and drop-off from/to the same location). In our online shop you may select your pick-up point directly at the time of booking. If you are staying a smaller hostel or Airbnb we can agree your pick-up place to be one of our selected hotels located closest to your accommodation. If you are unsure which hotel is closest to you, please contact our customer service for assistance: email@example.com.
Exceptions: The pickup for the experience will be done outside of the hotel by the front doors to avoid crowding.
How do I know where I need to be and when?
Pick-up time and Pick-up place are confirmed to you upon reservation. Please make sure that you are at the right place at the correct local time ready for the pick-up. It is good to be there approx. 10 minutes earlier.
Exceptions: The pick-up for the experience will be done outside of the hotel by the front doors to avoid crowding.
Do I need to print out the confirmation of the booking and bring it with me to the experience?
As we highly appreciate our beautiful Lappish nature, there is no need for printing confirmation voucher and bring it with you to the experience. However, make sure you at least have the booking confirmation on your electronic device in case we would need to confirm your details.
Can I arrive to Santa Claus Secret with my own car?
As Santa Claus Secret Forest is a truly a secret forest of Santa Claus you cannot unfortunately arrive there with your own car as it cannot even be found on a map! If you are unsure which pick-up place you should select, please contact our customer service for assistance: firstname.lastname@example.org.
Is the whole program taking place outside?
This depends on which kind of program you have purchased. However, all our programs include time indoors as well as outdoors. Elves are doing their best to keep every participant warm and jolly. Nevertheless, we strongly recommend wearing warm winter clothing!
How should I dress for the program in Santa Claus Secret Forest?
As Santa Claus Secret Forest is located deep in the forest area, temperatures might be colder than in the city so and we do recommend to dress warm. Our experiences do not include thermal clothing but there are companies in the Arctic Circle and city centre area where you can rent thermal clothing if needed.
Some tips for dressing in the cold weather that you might find useful:
- Dress in layers. Use many thin, warm layers rather than a few thick layers. It will insulate better and allow you to strip off some layers if the temperature climbs. Staying dry is the top priority.
- Add a first layer consisting of a comfortably light fabric that will remove the sweat away from your body. Avoid pure cotton, linen, or other similar materials, however, because these fabrics retain moisture and will chill you down. The best material is synthetic fiber.
- Next layer should be a knit sweater, sweatshirt or fleece. This layer is to keep you warm. Also a warm tracking suit will do or the latest trend of one piece overalls.
- Thick socks (best thing would be to wear 1 thin and 1 or 2 thick pairs of socks on top of each other)
- Thin under gloves (best material is fleece)
Can I provide information of my family/party in advance?
If you are attending one of our delightful Weekly Group Programs, during the transportation, you will have the chance to fill in special forms with the names of the little ones and their most special Christmas wishes. This information will be used during the program.
If you will have treated your family to one of our Private Programs we have room for customization thus we would appreciate if you provide us with some information about your nearest and dearest in advance (names, ages, hobbies, etc.) This information will be used during the program by our magical staff.
Exceptions: Santa Claus and Elves are unable to take guests' own letters and own gifts to be passed on to the children participating in the experience. However, please, note that in cases when your chosen fairy-tale experience includes a gift, it will be gifted by the elf during the meeting with Santa.
What is the language of the programs?
Our primary guaranteed language of the program is always English. If you would like to request service in other language, please contact email@example.com for assistance.
Can I take pictures in Santa Claus Secret Forest with my own camera?
Yes, of course! You can take as many pictures as you want with your own camera of your unforgettable Christmassy adventure, Santa Claus and other magical creatures of Santa Claus Secret Forest.
Exceptions: Pictures with Santa are possible. Our lovely staff will take pictures with Santa using your devices, disinfecting before and after the use. Masks can be taken off for the photo. Since our fairy-tale team follow the policy of no physical contact and social distancing, Santa Claus and elves are unable to shake hands, receive hugs, kisses and be involved in any other physical contact.
I am disabled, can I still participate your experiences in Santa Claus Secret Forest? Is Santa Claus Secret Forest wheelchair accessible?
As Santa Claus Secret Forest is in the forest, sometimes outdoor areas can be quite tricky with the wheelchair. However, wider forest paths and some of our venues are wheelchair accessible. Please contact our customer service for further assistance: firstname.lastname@example.org.
I need to cancel or change my booking. How should I proceed?
In such a situation please contact our customer service via email: email@example.com and we will be glad to assist you. If you would like to familiarize yourself with the terms of cancellation and refund policy do not hesitate to read it from here.